Booking an appointment
As of September 1st 2018 patients will no longer be able to book an appointment over the desk.
If you need to arrange an appointment you will only be able to do so in the following ways:
- Booking over the phone
- Booking online using SystmOnline* (non GP appointments only)
*to book an appointment using SystmOnline you will need to request an “online services form” from reception. Once completed and handed in you will receive your logon details through the post.
GP appointments are released at 8 a.m. for the morning sessions and 1 a.m. for the afternoon sessions for that day. e.g. If you are wishing to arrange an appointment for Thursday at 9 a.m. you will need to telephone the Practice at 8 a.m. on Thursday. If you are wishing to arrange an appointment for Wednesday at 4 p.m. you will need to telephone the Practice at 1 p.m. on Wednesday.
Below are the current available appointment types that can be booked online.
- Blood Test Online Booking
- Annual COPD Online Booking
- Annual Diabetic Online Booking
- Annual Hypertension Online Booking
- Flu Clinic Online Booking
- New Patient Check Online Booking
- Travel Clinic Online Booking
- CX Clinic Online Booking
Please be aware that the Christmas Maltings and Clements Practice Dispensary is open on the following times:
Monday to Thursday: 8:30 a.m. – 18:00 p.m.
Friday: 8:30 a.m. – 17:00 p.m.
The Dispensary is located at our Christmas Maltings site, Camps Road, CB9 8HF
Book blood test appointments online
From the 1st July 2018 we will be offering blood test appointments online using the SystmOnline web application. To access this application you will need to have completed a "online access" form and handed the form into the surgery. You will then be sent a letter with your logon details including a password. If you do not have access you can collect a form from one of our sites.
The link to Online Access can be found here https://systmonline.tpp-uk.com
Need to be seen urgently but the surgery is closed?
Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.
Appointments can be made via Reception during our usual opening hours. Please note that patients cannot refer themselves to this service.
The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.
Haverhill GP+ appointments are on a Saturday 9 am - 8.30 pm.
You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).
Haverhill to West Suffolk Hospital Transport Service
A community transport service called "RIDE" is being provided by the Voluntary Network which can take patients from Haverhill to West Suffolk Hospital. This is a 6 month pilot scheme that will be starting on 1st August 2018. The service operates on demand and will be running from Monday to Friday between 7 am and 7 pm. The service collects from designated bus stops (not from the door like a taxi). Fares are charged similar to the bus service with a return trip from Haverhill to Bury St.Edmunds costing £8 (bus passes are not accepted and patients on benefits schemes will be required to pay the normal rate).
The service is also available to villages close to the Haverhill to Bury St.Edmunds road (A143). Prices at pick up locations between Haverhill and Bury St.Edmunds vary.
For more information or to pre-book the service you can visit the website online at www.bookyourride.co.uk or by phoning 01638 664304.
Wi-Fi now available
The Christmas Maltings & Clements Practice are pleased to announce we now offer free Wi-Fi at all of our sites. Please look for the poster in our waiting rooms!
Yellow Fever vaccinations
Please be aware, starting from July the Practice will no longer be administering vaccinations against Yellow Fever. You can find your nearest vaccination clinic on this website https://nathnacyfzone.org.uk/search-centres
Welcome to The Christmas Maltings and Clements Practice.
Our wide range of services are delivered from our three surgeries which are all equipped to the same clinical standard.
Our practice offers car parking, disabled access and induction loops at all sites.
The practice Dispensary is located at our Christmas Maltings site.
Visit us on Facebook
Latest newsletter – Spring 2018
Our practice continues to operate under great pressure. Please read our latest newsletter to find out more about the important changes being made, read here.
How the practice operates
Other than those for nurse or healthcare assistant clinics (e.g. blood tests or routine clinics for long term conditions such as diabetes), appointments will only be available on the day that you call.
When you contact the practice you will speak to a Care Navigator who will treat your call with the same level of confidentiality as our clinicians.
The Care Navigator will direct you to the most appropriate specialist clinician to meet your needs, which may not necessarily be a GP. You will be offered two alternative appointment times to choose from.
On busy days we will prioritise appointments for those patients who we have determined as clinically urgent.
When no appointments are available, you will be directed to alternative sources of advice (such as NHS 111 or the NHS Choices website) or asked to phone back the next day.
Patients who believe they need a home visit are asked to request this before 10am.
The practice is no longer able to provide certain services such as routine ear syringing.
An important update on your practice and how you can help us
The team at Christmas Maltings and Clements Practice want to be open and honest with our patients so you can be realistic about the service we can offer.
This is even more important during winter when we are expecting to come under greater pressure. To find out how you can help us to make sure everyone stays safe and well this winter, read here.
New Telephone Appointment System
Christmas Maltings and Clements is now running a GP-led telephone appointment system.
Patients booking an appointment can phone the surgery at any time of day.
Please be aware that 8am-11am is a very busy time and you may be required to wait in a queue.
To help reduce the number of phone calls we receive at peak times we ask that all patients explore other options first before contacting the surgery – for example visiting their pharmacy.
More information on the type of minor illnesses that pharmacists can help with is available
If you still feel that you need medical advice then please call the main surgery number on 01440 841 300.
- When you contact the surgery, your call will be answered by a member of our team.
- If you need to speak to a doctor urgently because of a genuine medical emergency please tell us immediately.
- To allow us to direct you to the most appropriate clinician you will be asked the reason for your call.
- If appropriate you will be added to a ‘call back’ list and contacted by a clinician within two hours.
You will be assessed over the phone and if necessary an appointment will be made for you at a convenient time.
This may not necessarily be with a GP. Other clinicians such as nurse practitioners, healthcare assistants and physiotherapists have specialist knowledge that may be more appropriate.
Please note – if the clinician is unable to contact you after two attempts then they will stop ringing. It is then your responsibility to contact the surgery and ask to have your name added to the ‘call back’ list.
Routine Appointments and Other Calls
We ask that patients who need to book a routine appointment or who have other requests contact the surgery after 11am.
This will help us to keep calls to a minimum during our busiest time.
Routine bookable appointments can be made directly with our nursing, healthcare assistant and physiotherapy teams. The receptionists will be able to guide you to the most appropriate clinician.
Unless an emergency, requests for medication and sick notes will not be dealt with on Mondays and Fridays. Please note, sick note requests cannot be issued in advance.
Please also be advised that GPs are unable to treat patients with dental problems.
Minor Injury Service
This service is provided at both the Christmas Maltings Surgery and the Clements Surgery.
Monday - Friday 08:00 - 18:30
We are currently developing online services for the Christmas Maltings & Clements Practice.
(Site updated 01/10/2018)