Latest newsletter - Summer 2019
In the summer edition of the Christmas Maltings and Clements newsletter we introduce our new system for patients - eConsult and welcome a new GP. Read the newsletter Summer Newsletter
Camps Hill branch temporary closure due to staffing shortages
The Camps Road branch of Clements & Christmas Maltings Practice in Haverhill has been closed temporarily due to staffing shortages.
Patients with appointments at the branch will be contacted by the surgery and asked to attend the Clements branch in Greenfield Way or the Kedington Branch instead.
The community oncology, paediatric and ultrasound clinics will continue to be run as normal from Camps Road.
Patients can access appointments with these clinics by using the front door of the neighbouring Haverhill Family Practice.
Additionally, from June 3rd the Kedington branch will be running nurse appointments from 8am to 1pm and from 2pm to 6.30pm from Monday to Thursday.
Both the Kedington and Clements branches of the practice will remain open as normal.
Lois Wreathall, Head of Primary Care for the NHS West Suffolk Clinical Commissioning Group, said: “The Camps Road branch has had to close temporarily due to staffing issues.
“The main access door was locked on Friday morning (May 17th) and the branch will remain closed for the foreseeable future.
“Patients registered at Camps Road will still be able to make appointments but will have to travel to the Clements or Kedington branches in the meantime.
“The community clinics run from the site by teams from West Suffolk and Addenbrooke’s hospitals will continue as normal from the site.”
24th May 2019 – Comments from Chair of the Patient Participation Group (PPG)
Christmas Maltings and Clements Practice operates from 3 sites. Camps Road (right hand side) of Christmas Maltings, Kedington and The Clements on Greenfields Way. It is publicly known that 2 years ago the Practice was in difficulty through a combination of high numbers of patient’s attending the clinic and a shortage of GPs.
The introduction of a high calibre multi-disciplinary team of clinicians combined with the recruitment of new GPs and the use of Locum Doctors has significantly improved the situation and as part of that re-structuring, and to build better resilience a decision was taken 18 months ago to reduce the Camps Road – Christmas Maltings site – to a limited nurse-led practice, with all Doctors appointments being run from The Clements and Kedington. The Camps Road site is also used by WSH and Addenbrookes for outreach clinics, including the ultrasound.
The recent closure was due to the shortage of Administration staff and affected only a few patients who were scheduled to see the nurse. To help off-set this unexpected event, additional appointments were arranged at Kedington Surgery.
CHAIR of Patient Participation Group
Christmas Maltings and Clements Surgery
6 good reasons to use your local practice dispensary
- Expert dispensary care
- Caring staff that know you
- Repeat prescription ordering
- One-stop convenience
- The NHS payment for your prescriptions can be used to improve other surgery services
- A team of health care professionals on site to answer questions
Home delivery service & Card payment facility
We are always happy to help you…………. Just ask us, today!!
You may be aware of a recent fine issued to Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this LINK. The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.
Should you have any questions or concerns, please do let us know.
Starting from the 15th April, Christmas Maltings and Clements practice will be introducing a new and streamlined process for the management of most longer-term medical conditions. This will improve your care and make it more convenient for you.
The new system will involve a comprehensive assessment for ALL of your longer-term conditions to be undertaken by one of our Nursing Healthcare team, face to face every year, all at ONE appointment.
All of the results of this, assessment and tests will all be examined by a GP or a Senior Clinician such as a Pharmacist. If all is well, you will be informed of the outcome automatically and no further action is needed. If you are not on target, a Senior Clinician will either have a telephone consultation with you or you will be booked in for a face to face appointment with a Nurse.
Because of this change, you may be surprised to be recalled earlier or slightly later in the year than normal. When you are invited for a review, it is really important that you call the surgery as soon as convenient in order to book this, as we are trying to ensure that people are seen evenly across the year - with no bottleneck for appointments. We appreciate it can be very frustrating if you are asked to book something, but no appointment is available for you so the new system should help avoid this.
If you have any questions about this, please feel free to ask any member of the practice team.
A new dispensary service has been launched at the Clements doctors’ surgery in Greenfields Way, Haverhill, with a home-delivery service being planned for later in the year.
A dispensary currently operates out of the Christmas Maltings Surgery, Camps Road and Kedington Surgery, School Road, both run by the Suffolk GP Federation, but they have been under-used with only 40 per cent of listed dispensary patients still collecting their medication from these locations.
In order to offer a new improved dispensary service, the proposal is to offer a home-delivery service in the near future available to the wider community that is to be located at the Clements surgery in Haverhill.
Patients who currently collect their medication from the Christmas Maltings Surgery will need to collect at the nearby Clements surgery when their prescription is written by their doctor or prescribing nurse. Kedington Surgery patients will still be able to collect in the usual way.
Andy Cutting, Practice Manager at Christmas Maltings and Clements practice said: “We believe the new dispensary service will be an improvement for patients, offering those with prescription requirements a greater level of immediate convenience, improved safety and care and better parking.
“Additionally, it will be open for longer from 8.30am-6.30pm Monday to Friday instead of Monday to Thursday 0830 – 1800 and Friday 0830 to 1700”
“We think this will be particularly useful to patients who can collect their prescriptions and medication from the same surgery. Our aim is to ensure the forthcoming home-delivery service enables us to cater for those who have particular difficulty in collecting their prescriptions.”
The Suffolk GP Federation is a not-for-profit organisation that works to protect the interests of general practice and ensure patients continue to receive the very best care.
Important changes to the dispensary service:
Important notice: From the 11 March 2019 the dispensary will re-locate to the Clements Surgery site, Greenfields Way, Norton Road in Haverhill.
This move will allow us to offer you longer opening times - Monday to Friday 08:30-18:30 Hours and provide you with a quicker service. This is because the clinicians issuing the scripts are also located on this site.
The Kedington site will continue to open from 11.00 -12.00 Monday to Thursday for medication collection.
The Dispensary at the Christmas Maltings Site will cease to operate from 13:00 hours on Friday 8 March 2019.
We appreciated this may cause inconvenience to some of our patients, for which we can only apologise.
In order to offer a new improved dispensary service, we will, in the near future, be able to offer a home-delivery service. More information will follow.
The new direct dial for dispensary is 01440 841339.
A statement from the Christmas Maltings and Clements Surgery:
We have been made aware of an information governance incident at the Christmas Maltings and Clements Surgery in Haverhill.
It would appear that a member of staff believed a patient list to be scrap paper, and wrote information on the reverse for the assistance of another patient. As a result, patient information has been posted to a closed social media group.
While some of the personal information was redacted, we understand there is still a risk that patients could be identifiable to the members of the group. We know that three patients have been affected by this incident and each of them is being contacted.
We recognise that patients have every right to expect personal data to be secure and private and we would like to sincerely apologise for this incident.
We have reported the incident to the Information Commissioner's Office (ICO) and are working urgently to discover exactly how this happened. The information has been removed from view on the social media site and we do not anticipate any further issues.
We want to reassure our patients that confidentiality is paramount, and we will improve our processes to ensure this does not happen again.
If anyone has any concerns, they should contact our Data Protection Officer Emma Cooper, PgDip Information Rights Law and Practice - Kafico Ltd Email: email@example.com
Dr Fiona Andrews to retire after 20 years of service
Dr Andrews has praised patients and colleagues after hanging up her stethoscope following almost two decades of caring for her local community. Read the full story here.
Latest newsletter - September 2018
In the September edition of the Christmas Maltings and Clements newsletter we provide information on the upcoming flu vaccination clinics, share the practice's NHS National Patient Survey results and get an insight into the day in the life of a Physician Associate. Read the newsletter here.
Latest newsletter - Summer 2018
In the summer edition of the Christmas Maltings and Clements newsletter we introduce our new practice manager, Andy Cutting and receive an update on our provision of safe, appropriate and sustainable care, read the newsletter here.
Latest newsletter - Spring 2018
Our practice continues to operate under great pressure. Please read our latest newsletter to find out more about the important changes being made, read here.
How the practice will operate
Other than those for nurse or healthcare assistant clinics (e.g. blood tests or routine clinics for long term conditions such as diabetes), appointments will only be available on the day that you call.
When you contact the practice you will speak to a Care Navigator who will treat your call with the same level of confidentiality as our clinicians.
The Care Navigator will direct you to the most appropriate specialist clinician to meet your needs, which may not necessarily be a GP. You will be offered two alternative appointment times to choose from.
On busy days we will prioritise appointments for those patients who we have determined as clinically urgent.
When no appointments are available, you will be directed to alternative sources of advice (such as NHS 111 or the NHS Choices website) or asked to phone back the next day.
Patients who believe they need a home visit are asked to request this before 10am.
The practice is no longer able to provide certain services such as routine ear syringing.
An important update on your practice and how you can help us
The team at Christmas Maltings and Clements Practice want to be open and honest with our patients so you can be realistic about the service we can offer. This is even more important during winter when we are expecting to come under greater pressure. To find out how you can help us to make sure everyone stays safe and well this winter, read here.
Patient engagement and information event
We are seeking patients who are interested in joining our patient participation group. If you are interested in joining, please email Linda.West7@nhs.net.
Information sheets from the previous engagement evening can be downloaded by clicking here
Patient newsletter - October
- New appointment system
- Improving your practice
- Christmas Maltings, Clements and Kedington update
- Patient information and engagement evening
To read our latest Patient newsletter, please click here.
Aged 65 and over? You are entitled to have a Pneumoccal vaccination. The vaccine protects against serious and potentially fatal pneumoccal infections. People over 65 only need a single pneumoccoccal vaccination which will protect you for life.
Additional appointments out of hours
We offer additional appointments for patients out of hours, allowing people to see a clinician at a convenient time that fits in with their working day.
Additional appointments are held at Clements Surgery on:
Thursday - 6:30pm - 8:00pm
Saturday - 9:00am - 12:00pm (Midday)
Please speak to our reception team and we will be able to book you in at a convenient time.
Patient newsletter - April
- Who are Suffolk GP Federation
- Changes to Christmas Maltings and Clements
To read our latest patient newsletter, please click here.